HomeStory Support

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Support

Have questions? See if they’re answered in our FAQs. Don’t see your question there? Please fill out the following contact form and we will respond shortly. Do not include confidential personal information.

HomeStory is unable to answer questions about your mortgage through this form. Please contact your mortgage company directly.

Want to talk to a somebody at HomeStory? Give us a call at +1 (812) 840-4750.

Our support team is available on business days from 9 a.m. to 5 p.m. CST.

HomeStory Real Estate Services, is a licensed real estate broker. HomeStory Real Estate Services is not affiliated with Fidelity and is solely responsible for the information and services it provides. Fidelity is not responsible for the real estate services and bonus program provided by HomeStory Real Estate Services. You can obtain a mortgage from the lender of your choice and you will still be able to participate in the bonus.

Qualifying for the bonus requires utilizing a HomeStory certified real estate agent to complete the real estate buy and/or sell transaction. If you are currently working with a real estate agent, this is not a solicitation. A bonus is not available where prohibited by state law, including Alaska, Iowa, Louisiana and Missouri. An agent commission reduction, rebate, and/or credit may be available in lieu of the bonus in Mississippi, New Jersey, Oklahoma, and Oregon and should be discussed with the agent upon enrollment. Bonuses in Kansas and Tennessee are required to be delivered by gift card. In Kansas, the bonus is set to $1,000 regardless of the sale price of the property.

HomeStory will issue a bonus in the form of a check unless otherwise directed by state law and will be sent to the client enrolled in the program within 45 days of closing. Rewards must be mailed to a US address or deposited into a US bank account. Depending on state regulations highlighted above, the bonus amount is based on the sale price of the home purchased and/or sold and cannot exceed $6,500 per buy or sell transaction. Real estate agent fees and commissions still apply. Short sale transactions do not qualify for the bonus. Employer-sponsored relocations may preclude participation in the bonus program offering. Fidelity is not responsible for the bonus.

If your property is currently listed with a REALTOR®, please disregard this notice. It is not our intention to solicit the offerings of other REALTORS®.

Bonus is valid for 18 months from date of enrollment. After 18 months, you must re-enroll to be eligible for a bonus.

Offer subject to change or cancellation without notice.

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